Place Order

• BEFORE placing order, ASK:  Before you order, would like to speak with one of our Product Specialist about our affordable comprehensive packages? 
• One of our Product Specialists will help you design a specific package to reach your wellness goals for a lower price. 
• A product specialist will call you back within 1 business day. (They usually call within an hour).
• If YES, send message from Customer Inquiry link and do NOT place order

Customer Inquiry/Support

• Caller wants to speak with product specialist
• Caller has question you cannot answer (see ALL info below, including FAQ sheet!)
• Caller will get response within 1 business day.

Shopping Cart is Down

• Send message if shopping cart is down and you cannot place order

Product List/FAQ Sheet

• How to take/store" info for each product sold by Markit Health

INFO

 

Special Offers:

• If caller has special offer that Markit Health is not honoring, explain that offer has expired. "You are reading an old article from one of our affiliates. But we do have other offers …" (go to order site and discuss specials going on now. Do NOT give offers that require special code!)

 

Billing Questions:

• Caller has charge they don't recognize
• Go to order site and list all products until caller recognizes product. If they don't remember placing any order, send message

 

Canceling auto-ship:

• Ask for reason and ask if they want to consider restarting in future. Take message from customer inquiry link and state reason for cancelling. 

 

Return/Refund POLICY

• We will issue refunds for un-opened bottles within 45 days of your original order date minus any shipping fees.  Refrigerated products such as Daily Metrix and any special orders are non-returnable and non-refundable. Any customer who requests a refund from Markit Health must post mark their return package within 45 days of the original order date or they will not be refunded. (NOTE: Those shipments sent to Markit Health requesting a refund with post mark dates beyond 45 days after the original order date will be returned upon request within 15 days of acceptance). 
• Original Order Date: Please check your original order date sent by email from Markit Health at the time of your purchase to determine if you are within the 45 day period. If you did not provide an email address during your order then your order date can also be found on your receipt located in your package.
• If you are having trouble locating your original order date then contact us at: (800) 950-0387 and ask for RETURN INFORMATION.
• Items must be properly packaged and returned at the customer's expense. We must receive these products unopened and in new condition. The label should be reviewed prior to opening a product. When you return products to Markit Health, please package them adequately and return via USPS (United States Postal Service) or UPS to:

MarkIt Health
1465 Woodbury Avenue #314
Portsmouth, New Hampshire 03801
ATTN: Returns Department

• Refund Check: A prorated check will be sent after Markit Health takes possession of the unopened returned bottles. A name and address must be placed in the return package for refund check purposes.

Online Access to Account information

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